FAQ

Is there a minimum order size?

No there is no minimum order size.

Is there a maximum order size?

To ensure we are able to fulfil all orders placed via the website stock limits are set. However it is possible to order larger quantities (where turnaround time allows). Please email chocpopslos@gmail.com or use the Messenger chat function to discuss your requirements. 

 

How do I receive my order?

There are three options to receive your goodies:

1. Free collection from Leigh on Sea (SS0 8PL) - You will need to enter your preferred collection date at the Checkout. You will be contacted when your order is ready to arrange your collection time. 
2. Local delivery within 3 miles of SS0 8PL (see radius map below) - You will need to enter your preferred delivery date at the Checkout. You will be contacted when your order is ready to arrange the delivery. Deliveries are made between 8am and 10am in the morning. Delivery is charged at an additional £1.95. 
3. Post - any items that are eligible for post will appear with a Shipping option within the Checkout (these are Choc Pops, sweets, popcorn and cake toppers). Postage costs are auto calculated at Checkout. We use Royal Mail 2-3 day delivery with signature. Items such as Smashes are not available to post as they are too fragile.
4. Upminster - to order and collect from Upminster please do not use the website. Instead head over and order via the Upminster Facebook or Instagram pages.

 

How soon can I get my order?

Most orders can be turned around within 2-4 days, plus postage if applicable. Collection date is added by you in the Order Notes section at Checkout. If you need your item soon please contact chocpopslos@gmail.com, call 07958 589 861 or use the Chat function to discuss. Last minute orders are possible depending on other order commitments but get in touch and we will do our best!

Please note that postal orders may be disrupted during Bank Holiday seasons and under exceptional circumstances (eg Covid).

Do you cater for allergies?

When requested we can prepare items that do not have ingredients containing Gluten, Nut or Dairy however, all of our products are produced in the same kitchen where all of these and also the common allergens are present including nuts, milk, gluten, wheat and eggs. We therefore cannot guarantee any item is free from allergens due to the risk of contamination. For this reason where the allergy is severe we do not recommend our products. 

Do you make bespoke items not on your website?

We love the ideas our customers dream up, if we can make it we will! Please email chocpopslos@gmail.com or use the Messenger chat function to get in touch.

Why are some of your products not available via post?

We want all our items to arrive with you the same way they left us - perfect! At present we are reviewing packaging and logistics to try and bring more items onto the postal service. All items are currently available for collection from Leigh on Sea (SS0) in Essex.

Are you the Choc Pops in Upminster?

Choc Pops Upminster is the original Choc Pops run by Clare Richardson. Choc Pops Leigh on Sea is run by best friend Claire Robinson. All products are available at both locations. Currently only Leigh on Sea uses this website for ordering, although browsing for both is welcome. To contact/order from Choc Pops Upminster please visit the Facebook or Instagram pages. Please don't order for Upminster via the website. Browse here but order via Facebook or Instagram. 

Radius map for local delivery - if you are in doubt whether you are within the 3 mile radius for local delivery please email chocpopslos@gmail.com, call 07958 589 861 or use the Chat function.